Address Book 2: Frequently Asked Questions
- Can I really use the free version of Address Book 2 indefinitely?
- How much does Address Book 2 cost?
- What payment methods do you accept?
- If I try Address Book 2, am I obliged to purchase it?
- How do I obtain a license key?
- Are there any on-going technical support charges?
- What hardware/software will I need to use Address Book 2?
- Will I need to be a computer whizz kid in order to use Address Book 2?
- Does Address Book 2 come with any form of warranty?
- Is there any form of training availablefor Address Book 2 users?
- Can Address Book 2 be used on a network?
- If I try the software will I lose any data when I register it?
- What size labels does Address Book 2 use?
- What kind of advertisements are shown in Address Book 2?
- What other software and services do Yo6 Computing provide?
- Sometimes, when anniversaries are due and I try to launch Address Book 2 when prompted, I get an error and the program won't load. Is this normal?
Can I really use the free version of Address Book 2 indefinitely?
Yes. As long as you don't mind seeing the advertisements pop up once in a while. You're free to use Address Book 2 for as long as you wish.
How much does Address Book 2 cost?
The price for Address Book 2 is a one-time payment of £27.00 (27.00 GBP).
Please note: Unlike some other software, there are no on-going monthly charges, even for email support. [top]
What payment methods do you accept?
We accept payment via PayPal from any country (please see our Order Page for details).
However, if you live within the UK, you may pay by cheque made payable to Yo6 computing. Our postal address can be found on our contact us page.
If paying by cheque, please ensure that you enclose your address and telephone number so that we may issue your invoice and license key. [top]
If I try Address Book 2, am I obliged to purchase it?
No. The reason we offer a free trial is so that you can make your own mind up as to whether the software will be of use to you. If, after trying it for a while, you decide that it's not your cup of tea then just un-install it in the usual manner (click here for video). [top]
How do I obtain a license key?
You may purchase a license by visiting our Order Page. [top]
Are there any on-going technical support charges?
No. Life-time telephone support is included in the one-off purchase price.
However, it should be pointed out that very occasionally we get asked to repair a corrupt data file. This is only nessecary when the user has neglected to make frequent backups of the data files. If we are asked to do this or any other type of hands-on work, this is charged at our normal houly rate, currently £50.00 (50.00 GBP) per hour pro rata. [top]
What hardware/software will I need to use Address Book 2?
- IBM or compatible PC running Windows XP Home or Professional.
- 512 MB RAM (1024 MB recommended).
- Sound card and speakers or headphones (for listening to the videos).
- 128 MB or more of free hard disk space.
- Some form of removable drive for storing backup files.
- Graphics card and colour monitor capable of supporting at least 1024 X 768 screen resolution (1280 X 1024 recommended).
- Inkjet or Laser printer for printing reports (colour recommended).
- Microsoft Excel or equivalent for viewing and editing the export files (optional).
- Up-to-date virus and spy-ware scanning/removal software (Trend Micro Internet Security and No Adware recommended). [top]
Will I need to be a computer whizz kid in order to use Address Book 2?
Most certainly not. The best way to judge if using the software is within your capabilities is to, first, watch the training videos and then download and install the trial version to your computer. Don't forget that you may take as long as you need to decide whether or not Address Book 2 is for you. [top]
Does Address Book 2 come with any form of warranty?
Yes. Please refer to the End User License Agreement on the second page of the installation procedure for details. [top]
Is there any form of training available for Address Book 2 users?
Yes. You can learn how to use the software by watching the training videos. [top]
Can Address Book 2 be used on a network?
No. Currently, Address Book 2 will only operate on a single PC. However, should demand dictate a need for a networkable version then one will be released in due course. [top]
If I try the software, will I lose any data when I register it?
Your data will not be affected by the registration process. All that entering the license key does is to prevent the advertisements from being displayed. [top]
What size labels does Address Book 2 use?
To print directly from Address Book 2 you will require Avery L7160 for laser printers, J8160 for inkjet printers or compatible A4, 21 labels/sheet, 63mm x 38mm labels. If these are unobtainable we recommend that you export the addresses to Microsoft Excel and do a mail-merge via Microsoft Word. [top]
What kind of advertisements are shown in Address Book 2?
The advertisements used within the trial version of Address Book 2 are, depending upon whereabouts you are in the world, either related to our own products or to offers from selected advertisers. Where a third party's goods are advertised, we will take the utmost care to ensure that such offers are "family friendly", the kind of thing you'd expect to see on television. [top]
What other software and services do Yo6 Computing provide?
Please visit our About Us page to see what else we do. [top]
Sometimes, when anniversaries are due and I try to launch Address Book 2 when prompted, I get an error and the program won't load. Is this normal?
Yes it is normal and it's nothing to worry about. What's happening here is that on some PCs the start up program runs before Windows has finished installing its printer drivers and clicking "Yes" too soon can cause Address Book 2 to fail. If this should happen to you, simply say "OK" to the error message(s) and wait for 30 seconds or so before launching the software from the Desktop icon.
On subsequent start ups, please wait for about 30 seconds before saying "Yes". [top]